Search  | 
Typical Styles  |   Outdoor/Indoor Shoes  |   Special Shoes  |  On Sale  |  
Customer Service
 
Frequently Asked Questions
 
1. Can I see your quotation online for the styles which I am interested in?
2. How can I see the quotation sheet for the styles which I am intersted in?
3. Can I check my history quotation sheet?
4. How can I contact your company by email?
5. What is your general transaction terms?
6. Can I use my own design / brand and make it to order?
7. Do you have any stocks to sell?
8. Do you sell to individuals?
9. Do you accept credit card or checks?
10. Do you issue invitation letter for new customer?

1. Q: Can I see your quotation online for the styles which I am interested in?
      A: Yes, you can! Just follow the 3 steps and you will see it. If you are the first time new customer, you need to take a little time to fill out a form. Please note that you only do this one-time, please cooperate with us.

2. Q: How can I see the quotation sheet for the styles which I am intersted in?
      A: It is simple. Browse thumbnail pictures from our main page, click it to enlarge big picture. Then just follow the 3 steps and you will see our quotation. Please see the following work flow:
Step 1 (The member register!) Step 2 (The product choice!)
Step 3 (Order the information hand over!) Step 4 (The shopping balance of accounts!)

3. Q: Can I check my history quotation sheet?
      A: If you want to see your history quotation sheet, please input your registerd email address, then you will see it.

4. Q: How can I contact your company by email?
      A: You can contact our company through 2 method:
            1. We recommend you to send email to us directly through our online mail web page. Please click here to write your email now!
            2. Or, you can send your email to our public email address: shirlylai@industriousfootwear.com You must add the word "Inquiry" in your subject, otherwise our system will take your email as spam.

5. Q: What is your general transaction terms?
      A: Please click here to check.

6. Q: Can I use my own design / brand and make it to order?
      A: Yes.

7. Q: Do you have any stocks to sell?
      A: Yes, it is for consumers which want to buy very small quantity, usually below 50 pairs for one style. We will launch a different web site to handle this kind of B2C business.

8. Q: Do you sell to individuals?
      A: Yes, for this kind of B2C business, you need to visit our another web site www.industriousfootwear.com (not open yet, you can order by email at present).

9. Q: Do you accept credit card or checks?
      A: We don't accept credit card at present. For some customers in USA and Europe countries, we accept checks. But no action will be taken from our side until receipt of the real money from the bank in your side.

10. Q: Do you issue invitation letter for new customer?
      A: Sorry, we don't issue any invitation letter for new customers.